People with money left at bingocasinos.co can ask Colombia's gambling regulator to review their case. Coljuegos announced the channel on 16 October, covering outstanding balances and unclaimed prizes linked to the operator BITIA S.A.S.
Its official bulletin describes how to submit a request. It gives no repayment guarantee, payment date or total recovered for customers. A reader with a pending balance has a named contact route, but the notice does not establish the outcome of an individual claim.
The contract decision came earlier
According to the bulletin, Coljuegos terminated BITIA's concession following serious failures to meet its financial obligations. The regulator cites Resolution 20260007594 of 24 April 2026; the decision became final on 7 July after it resolved the operator's appeal.
Those dates matter. The October announcement concerns requests from affected users, rather than a newly announced contract termination. It should not be read as evidence that all outstanding balances have now been reconciled or funded.
Documents go to the regulator
Coljuegos names contactenos@coljuegos.gov.co as the email address for starting the process. It asks applicants to attach a copy of their identity document and a bank certificate issued no more than 30 days earlier. The notice says those documents allow the authority to carry out the relevant review under its procedures.
Betting Tribune does not receive these documents or submit claims for readers. Anyone using the route should open the regulator's bulletin directly and check its current instructions before sending sensitive material.
A warning about paid intermediaries
The regulator also warns against third parties who promise faster processing or guaranteed refunds. It says its officials will not contact users to request money, passwords, verification codes or banking information to carry out the procedure.
That warning sits alongside the requirement to submit a bank certificate through the official channel. The difference is who initiates the contact and where the information goes. A request sent directly to the address in the bulletin is distinct from an unsolicited message demanding a payment or account credentials.
