The Malta Gaming Authority and the Malta Competition and Consumer Affairs Authority have formalised cooperation on gambling complaints that cross their responsibilities. The MGA announced the memorandum of understanding on 23 October 2026.
Its announcement describes coordination and communication, with relevant information exchanged subject to legal requirements. The authorities say clearer cooperation should help direct consumers to the appropriate body.
MGA chief executive Charles Mizzi identified gaps between the authorities' responsibilities as a concern. The announcement does not provide a new filing portal or complaint deadline, and promises no individual refund.
The filing instructions are a separate document
The MGA's existing complaint page, checked on 25 October, describes its form as a channel for complaints against MGA-licensed operators. It accepts English or Maltese and strongly recommends first seeking resolution through the operator's support and management. Those are current instructions, not measures introduced by this announcement.
The form asks for the website URL and gaming operator, the account username, the disputed amount and incident details. It also seeks consent to investigate with relevant third parties. Reading that public form does not require submitting a complaint.
Identifying the operator is more precise than naming only the game on screen. Our supplier and operator licence explainer separates those roles, with Great Britain as its main legal frame and a separate Malta comparison. It does not supply the terms of this agreement.
Cooperation between authorities and the decision on a particular claim remain separate questions. The public announcement sets out how the bodies intend to work together; it does not establish that a particular complaint has been resolved.
